Contact WealthScale

1. How to Contact WealthScale

Two email addresses. Use info@wealthscale.ca for everything except privacy requests, which go to privacy@wealthscale.ca. The table shows where each kind of message goes and what to include so we can answer it in one reply.

Use a clear subject line. Please start the subject with the reason for writing, such as “Correction”, “Media” or “Privacy”. It helps your message reach the right person sooner.

Keep personal details out. Please never send passwords, account numbers, your social insurance number or tax documents. We do not need them to answer any question, and email is not the place for them.

2. Report an Error or a Wrong Figure

What to send. To report an error, please email info@wealthscale.ca with three things:

• The page address, copied from your browser.
• The figure or statement that looks wrong, as it appears on the page.
• Where you saw the correct one, such as a provider’s current pricing, a notice from the Canada Revenue Agency or a government publication, with its date if it has one.

What happens next. We check the figure against its primary source. If the page is wrong, we correct it and update the page date. Every page ends with a line that says when its figures were last checked and against which type of source.

What counts as an error. A wrong or out-of-date rate, fee or limit; a rule that has changed; a calculation that does not add up; or a product feature that is described wrongly. A disagreement with a score is not an error, but the scoring rules are published in how we rate online brokers and robo-advisors.

The full policy. Our editorial standards explain the sources we use, how often each type of figure is re-checked and how corrections work.

3. Media Enquiries

Where to write. Journalists and producers can email info@wealthscale.ca with “Media” in the subject line.

What to include. Please give your name, your outlet, the topic and your deadline. If you are asking about a figure on one of our pages, include the page address.

Who is behind WealthScale. Pages are written by Sharad Gondaliya, CPA, and our financial reviewer for investing and account pages is Neha Gupta, CFA. She reviews WealthScale’s investing and account pages: platforms, brokers, robo-advisors, TFSA, RRSP, FHSA, RESP and bank accounts. Tax rules, government benefits and final approval are Sharad’s. Her review line shows a date on a page only after she signs that page off.

Background. Our about page describes who publishes WealthScale, what we cover and how we stay independent.

4. Partnership Enquiries

Where to write. Providers interested in a partner program can email info@wealthscale.ca with “Partnership” in the subject line.

Where things stand. WealthScale has no partner (affiliate) links today. Partner applications are in progress.

The rules that do not change. Payment never changes which providers we include, their score, their order on a list or the style of their button. Every partner link will carry a visible “Partner link” label. No provider can pay for a review or a sponsored ranking. Our advertiser disclosure sets out these rules in full.

Correcting your own pricing. If your fees, rates or account features have changed, please send the change and the date it took effect. We check it against your published pricing, the same way we check a reader’s report.

5. Privacy Requests

Where to write. Email privacy@wealthscale.ca for any request about personal information.

Our privacy officer. Sharad Gondaliya is WealthScale’s privacy officer and is responsible for privacy requests.

What to include. Please say what you are asking for and give the email address you used with us, so we can find any information linked to it.

Our policy. Our privacy policy explains how WealthScale handles personal information. Use of the site is also covered by our terms of use and disclaimer.

6. What We Can and Cannot Help With

WealthScale is a publisher, not a bank, broker, dealer or accounting firm. That sets the limits on what we can do by email.

Why we cannot advise you. WealthScale provides general information only. We do not know your income, goals, tax position or tolerance for risk, so we cannot say what suits you. For advice on your own situation, please speak with a qualified professional who can review your facts.

Problems with an account. We cannot see, open or change any account. For a problem with an account, please contact the provider that holds it.

7. Response Times

Our aim. We aim to reply within two business days. Business days are Monday to Friday, excluding public holidays.

Corrections. A reply to an error report tells you whether the page was wrong. If it was, the page is corrected and its date updated.

If you have not heard back. Please check your spam folder for a reply from a wealthscale.ca address, then write again with the same subject line.

8. Mailing Address

By mail. WealthScale Media Inc., 55 Queen St E, Suite 1205, Toronto, ON M5C 1R6, Canada.

Email is faster. Mail takes longer to reach us than email, so please use email when you can. Please do not mail original documents.

Meet the Experts Behind WealthScale

Sharad Gondaliya, CPAWriter and tax reviewerCPA Ontario No. 61040184

Sharad is a CPA Ontario member (No. 61040184) and a Certified Public Accountant licensed in Washington and Montana, with more than 15 years in accounting and tax, a Diploma in Banking and Finance and a Certificate in Small Business Finance. He checks WealthScale content against primary sources. WealthScale is independent of his firm, Gondaliya CPA Professional Corporation, and provides general information only, not personal financial, investment, tax or legal advice.

• Chartered Professional Accountant, CPA Ontario
• Certified Public Accountant, Washington (No. 57629) and Montana (No. PAC-CPAP-LIC-033176)
• Writing on tax and registered accounts since 2021
• Reader’s Choice Award 2025 Winner, Best Accountant (Toronto)

Read Sharad’s profile and verify his credentials

Neha Gupta, CFAFinancial ReviewerCFA charterholder

Neha Gupta is a CFA charterholder based in Winnipeg who has worked in financial markets since December 2005. She has published more than 2,600 investment articles and is Head of Operations and Finance at Whiteland Real Estate. She reviews WealthScale’s investing pages for accuracy.

• CFA charter, CFA Institute (awarded 2023)
• Post Graduate Diploma in Business Administration (Finance), 2008
• In financial markets since December 2005
• More than 2,600 published investment articles

Read Neha’s profile and verify her credentials